Customer service has gained back importance in 2010. Now-a-days, it has become a new type of marketing. It has become a trend to offer outstanding customer service. It is all only to make some economic sense for their small businesses. Providing good services has become a new marketing for getting credible mark.

  • All the small businesses will try very hard to attract and satisfy and keep their customers this year, as there are still struggles in the recovery and unemployment. Even the job prospects are not that good this year and every employee wants to stick to the job they have.
  • Tools like the Facebook, Twitter and YouTube have become major sources for attracting customers.
  • Small businesses are improving based on the feed backs from the dissatisfied customers and satisfied customers. Dissatisfied customers help in increasing the quality of the services whereas satisfied customers boost up to the company by recommending about the services to their known people.
  • Now-a-days, it has become easy to chat with customers online which will help in building stronger interaction between customers and sellers.